---
title: "Kyiv Digital app: the smart way to access urban services"
date: 2023-10-20T09:55:53Z
modified: 2025-10-17T05:25:34Z
permalink: "https://worldcitiescultureforum.com/city-project/kyiv-digital/"
type: city-project
status: publish
excerpt: "Kyiv Digital is a mobile application created by the city in 2021. Working on the principle of \"city in the\\nphone,\" it combines a number of city services, the number of which is constantly increasing. Kyiv plans to\\nmake the application one of the main tools of communication between the city and citizens."
wpid: 168704
tags:
  - Cultural Infrastructure
  - Cultural Rights
  - Resilience
region:
  - Kyiv
country:
  - Ukraine
city-region:
  - Europe
topic:
  - Data
  - Innovation
  - Technology
featured_image: "https://worldcitiescultureforum.com/wp-content/uploads/2023/10/6-3.jpg"
---

## Project: creating the Kyiv Digital app to improve access to city services



![](https://worldcitiescultureforum.com/wp-content/uploads/2023/10/6-3.jpg)

## **The Purpose**

Kyiv Digital is a mobile application created by the city in 2021. Working on the principle of “city in the phone,” it combines an increasing number of city services. Kyiv plans to make the application one of the main tools of communication between the city and its citizens. Its purpose is to technologize the Ukrainian capital, as well as implement and support urban projects.

## **The Challenge**

The main challenge is the introduction of state-of-the-art security technologies. This issue has been especially aggravated by the war because the system is vulnerable to hacking to obtain strategically important information, which in turn threatens the lives of the population.

> The main challenge is the introduction of state-of-the-art security technologies. This issue has been especially aggravated during the war

![](https://worldcitiescultureforum.com/wp-content/uploads/2023/10/4-13.jpg)

## **The Solution**

Kyiv Digital marks a new era in the evolution of the city. The application allows the user to replenish a transport card via their smartphone, buy QR tickets, pay for parking, return a car, receive notifications about housing and community services, and vote for city improvement projects.

## **The Impact**

Urban services have become easily and quickly available via smartphone, without bureaucracy or queues. During the war, in addition to citywide information, several helpful functions have been added to the app, relating to military operations throughout Ukraine (shelter map, volunteer assistance, alarm messages).

Images Courtesy © Getty/Canva